Effective Date: 04/10/2024
Company: Alivetech Solution, Registered in California, USA
Website: www.alivetechsolution.com

At Alivetech Solution, we strive to provide high-quality IT and marketing services. However, we understand there may be circumstances that require cancellation or a refund. This policy outlines the terms under which cancellations are accepted and refunds are issued.

1. Service Cancellation

Clients may request to cancel a service by submitting a written notice via email to info@alivetechsolution.com. Cancellation requests must include:

• Full name
• Project/service name
• Reason for cancellation
• Contact information

Cancellations are processed within 3–5 business days of confirmation.

2. Cancellation Terms by Service Type

a) Website Design & Development

• 50% advance payment is non-refundable once the project has started.
• If work has not yet begun, a full refund may be issued upon cancellation.
• If the project is 50% or more complete, no refund will be issued.

b) Digital Marketing Services (SEO, PPC, SMM)

• Monthly services are billed in advance.
• Cancellations must be made at least 7 days before the next billing cycle to avoid being charged.
• No refunds are provided for partial months or unused days.

c) One-Time Services (e.g., audits, reports)

• These are non-refundable once the work has been delivered or partially completed.

3. Refund Eligibility

Refunds may be issued under the following conditions:

• Service not delivered as agreed in writing or scope document
• Duplicate payments due to technical error
• Project canceled before work has begun

All refund requests must be submitted in writing and include full justification.

4. Non-Refundable Conditions

Refunds will not be issued under these circumstances:

• Client delays or unresponsiveness
• Change of mind after project delivery
• Failure to provide required materials for project continuation
• Services rendered as per the agreed scope

5. Refund Process

• Approved refunds are processed within 7–10 business days
• Refunds will be issued via the original payment method
• Processing fees (if any) may be deducted from the total refund amount

To exercise any of these rights, please contact us at info@alivetechsolution.com.

6. Chargebacks & Disputes

Clients are encouraged to contact us before initiating any payment dispute. Any fraudulent or unwarranted chargebacks will result in suspension of services and may involve legal action.

7. Policy Updates

Alivetech Solution reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with a revised effective date.

8. Contact Us

For refund or cancellation inquiries, contact:
Alivetech Solution
Email: info@alivetechsolution.com
Phone: 18337703296
Address: 3415 S Sepulveda Blvd #1100, Los Angeles, CA 90034, United States